6 Best AV Installation Companies for Customer Service Businesses
In today’s hyper-connected world, a commercial AV installation is no longer a luxury — it’s a core component of how customer service businesses communicate, present, and engage. Whether you’re running a call centre, retail branch, or client meeting hub, having reliable AV systems ensures your stakeholders—clients, staff, partners—are heard and seen without glitch.
But with so many AV installation options out there, how do you pick the right partner?
In this article, we profile six top AV installation companies with exceptional customer service focus, backed by data, case studies, and industry reputation. Use these as benchmarks when evaluating your next AV project.
1. VideoCentric
VideoCentric is a leading AV installation company that specialises in end-to-end meeting room and collaboration technology deployment, particularly for enterprises that prioritise seamless customer interactions. Their team handles consultation, site surveys, design, installation, integration, and long-term support with in-house engineers (not subcontractors).
They pride themselves on working across all major platforms (Teams, Zoom, Webex) and brands, offering a “try-before-you-buy” model and fully managed aftercare. They also maintain compliance credentials (ISO, Cyber Essentials) — useful for sensitive industries.
Our rating: 10/10
Price: Project-based (typical mid-sized meeting room install in the UK might run from £5,000 to £15,000 depending on complexity)
Link: VideoCentric
2. D&A Media
D&A Media is frequently cited among the top UK audiovisual firms for its broad portfolio and strong customer relationships. They specialise in corporate meeting room systems, digital signage, and AV consultancy, combining design and deployment with excellent support.
What distinguishes them is their adaptability: they work both with small branches and large campuses, always emphasising the human side of AV. Their clients often cite responsiveness and trust as key benefits.
Our rating: 8.0/10
Price: Mid-range (expect £3,000–£12,000 depending on room size and equipment)
Link: D&A Media
3. AVI-SPL
AVI-SPL is a global integrator with a robust presence in the UK and around the world. Their strength lies in scale and consistency: they manage large, multi-site rollouts while maintaining standardised quality.
For customer service businesses requiring uniform AV deployments across multiple branches or regions, their project management and systems architecture are key assets. Their managed services arm helps with long-term support, monitoring, and upgrades.
Our rating: 8.2/10
Price: Higher tier (due to global reach and premium services; expect £10,000+ for complex systems)
Link: AVI-SPL
4. MVS Audio Visual
MVS is a UK-based AV company that offers installation and maintenance across meeting rooms, video walls, and retail environments. Their local reach in the UK and experience in retail/agile environments make them a solid pick for customer-facing locations.
They emphasise delivery of systems that are easy to use by non-technical staff (front-line employees, reception teams), which is crucial for customer service businesses.
Our rating: 7.8/10
Price: Mid to upper mid (varies by project, often £5,000–£20,000)
Link: MVS Audio Visual
5. CTI UK
CTI UK is a systems integrator that covers AV installation, consulting, and support across the UK. Their advantage lies in combining AV, unified communications (UC) and collaboration services under one roof, making them highly relevant to customer service firms that blend voice, video and digital support.
They emphasise personal client service and local support, which helps reduce response times and ensures consistency.
Our rating: 7.5/10
Price: Mid (often £4,000–£15,000 for meeting room systems)
Link: CTI UK
6. Lewcon AV
Lewcon AV is a UK integrator with more than two decades’ experience in delivering AV installation and integration services. They work across sectors including corporate, education and conference, with a strong emphasis on reliability and design excellence.
They balance competitive pricing with high quality deliverables; their reputation in the AV integrator community is solid for installations in business and institutional settings.
Our rating: 7.3/10
Price: Moderate (commonly between £3,000 and £12,000)
Link: Lewcon AV
Elevate Your Customer Experience with the Right AV Partner
Choosing the right AV installation provider can significantly impact how your business communicates with clients and staff. The best providers don’t just set up hardware—they help create experiences that are seamless, reliable, and aligned with your brand’s service standards.
As you explore your options, focus on finding an AV partner that offers responsive support, clear communication, and scalable solutions. A trusted partner like one of the six companies above can ensure your technology enhances every customer interaction.
In a service-driven industry, your AV systems are more than just tools—they’re part of your brand promise. It’s time to invest in technology that delivers clarity, consistency, and connection.