Who is Elavon?
For 30 years, Elavon has been a major player in the payment processing industry; conducting over six billion transactions a year. That translates to nearly $450 billion in online, mobile, and in-person transactions. Elavon Merchant Services customers include nearly two million brick-and-mortar businesses and online merchants in 30 countries and deal with at least 91 different currencies. Considered one of the top five global payment providers in the world, Elavon’s customers range from small independently owned shops and restaurants to some of the world’s largest global brands.
Headquartered in Atlanta, Georgia, Elavon initially launched in 1991 as NOVA Information Systems. In 2008, the company merged with euroConex and rebranded itself as Elavon Merchant Services. Elavon helps merchants process all major credit/debit cards and mobile wallet payments. Their solutions allow businesses to accept payments online, at the register, through an app, or out in the field. By providing customers with the payment option of their choice, businesses can make sales transactions, quick, secure, and contactless.
For brick-and-mortar retailers, Elavon offers a wide range of solutions for accepting payments in-store. With the choice of easily integrated smart terminals, countertop terminals, and tablet solutions, Elavon can help sellers quickly adapt to ever-changing trends in buyer behavior. And no matter how or where payments are accepted, Elavon protects sensitive personal data with multiple layers of security.
Elavon Merchant Services also helps business owners and managers use purchase data as a valuable marketing tool to build customer loyalty. Keep track of inventory, staff more effectively, and reward customers with discounts and customized offers to encourage repeat visits.
- Part of U.S. Bank’s Payment Services division
- All transactions are processed in-house
- Offers a wide variety of proprietary products and services
- Interchange-plus pricing available upon request
- Recently changed policy to eliminate early termination fees
- A high volume of complaints, mostly citing poor customer service
- Standard three-year contract with an automatic renewal clause
- Few pricing disclosures on the website
- Overpriced terminal leases
- No month-to-month contract options
What is Elavon’s Relationship with Costco?
There are hundreds of independent agents and organizations that resell Elavon’s processing services under different brand names. One of the most notable being Costco. Though advertised as Costco Merchant Services, Elavon performs all of the transaction processing and provides billing and customer support. For over two decades Elavon has offered member’s-only pricing, but not at the significant savings you’ve come to expect from the Costco brand.
Costco Merchant Services offer a few discounts, but some of the company’s advertised tiered-pricing plans could cost more than dealing directly with Elavon. And if your business suddenly processes a high volume of transactions, you may end up with unexpected cost increases that weren’t disclosed upfront. Confusing price structures are a common practice that can lead to unfortunate surprises when you open your bill.
Costco Merchant Services does not charge members for application, statement, cancelation, or early termination fees. There are also no reporting fees or additional authorization fees or annual fees. Elavon does not charge annual fees or batch fees for its Executive Members.
- No early termination fee
- Easily-integrated POS systems available
- Multiple user-friendly device options
- PCI Compliant
- Expensive tiered pricing processing rates
- Poor or non-existent customer support
- Hidden fees
- Expensive equipment rental fees
Costco Merchant Services Pricing
Credit cardholders pay a 3% – 4% surcharge on credit card transactions depending on the average ticket total, while flat-rate debit cardholders pay 1% + $0.25 for every accepted transaction. (Available only on Converge software and the Ingenico terminal line.)
For businesses that want just one swiped rate, credit card holders pay 2.49% plus $0.07 per swipe or chip transaction. To take advantage of this rate, the average ticket must be greater than $10. Tiered Pricing plans give in-store retail purchasers a 1.22% rate plus 12 cents per swipe or chip transaction while online purchasers pay a 1.99% plus 25 cents per qualified transaction.
If a business generates more than a million dollars in annual revenue, then they are eligible for a customized pricing plan that best suits their business needs.
Elavon Merchant Services Pricing
Smartphone device users are charged 2.6% plus 10 cents per transaction. Manually key-entered transactions are charged 3.5% plus 15 cents. They are also charged a $10 per month equipment rental and a $29 per month software fee.
Countertop terminal users will also be charged 2.6% plus 10 cents per transaction and a $10 a month equipment rental fee. And enterprise customers will need to call to customize your contract with the company.
It’s not easy to find specific pricing plan information on the Elavon website. We know that they have eliminated the early termination fees but still do not offer a true month-to-month billing arrangement. Elavon Merchant Services charge for equipment leases and rely on the services of independent sales agents and customer service reps, and for that reason alone have amassed a high rate of negative customer feedback.
Payline Credit Card Processing
Payline offers all the features you need to take care of all your payment processing needs without the hidden fees or confusing contract mumbo jumbo. Here’s what else they offer:
- Simple transparent pricing with no long-term contracts
- A dedicated account manager
- Seamless Integration with your existing systems (your software, our hardware)
- A virtual terminal and reporting dashboard that syncs in real-time.
- A retail POS system that connects your products and schedule on the frontend, your accounting on the backend, and much more. All are included in your suite of tools.
- From startup to enterprise, our devices allow you to own your client experience while we take care of the compliance, updates, and support.
Payline is committed to offering the lowest pricing plans while providing you with responsive software that performs functions such as invoicing, recurring billing, ACH payments, and a payments page. Easy plugins connect to Point-Of-Sale (POS) systems, shopping carts, Quickbooks accounting software, and the card reader of your choice. Your first month with Payline is FREE. No risk, no upfront fees, and no cancelation fees. No hidden fees mean no surprises! Click here to calculate what you’ll pay using our payment calculator.
Swiping in-person costs 0.2% plus 10 cents and a monthly flat fee of $10. The credit card not present or online purchase costs 0.4%. plus 20 cents and a monthly fee of $20.
Interchange refers to the fee collected by the customer’s credit card bank (Visa, MasterCard, Amex, etc…) during every transaction. These rates are set by credit card companies and apply to every processor in the payments industry. Think of the interchange fee as the wholesale cost that the processor has to pay on every credit card transaction. Interchange rates are part of Payline’s interchange-plus pricing plans. We simply pass on the wholesale cost from the card issuer and then add on a small transparent fee. Current credit card interchange rates:
The Payline Advantage
Bigger isn’t always better, especially in the merchant services industry. This is your money we’re talking about here and we’re taking it seriously. Elavon has done the bare minimum to respond to developing trends in the payment processing industry, by eliminating its early termination fee, but they still don’t offer a true month-to-month contract plan for most of their merchants. The company also subcontracts out a number of its sales and customer service functions, hence the high volume of negative reviews and complaints to the Better Business Bureau. How can you establish a working relationship with an account manager who may not be around next month?
Payline also provides PCI compliance and the security you need to keep your reputation and your customer’s data safe from hackers and identity thieves. Knowing that their data is safe builds confidence in your brand. We’ll keep your chargebacks down and secure your payments with credit card fraud protection services from Payline.
Regardless of which company you select to be your credit card processing provider, your ultimate experience will depend on the kind of relationship that you have with the account representative who sets up your account. You want to partner with someone who understands your industry and your specific business needs. You need to be able to communicate with them directly, not with someone in a call center, when issues arise. The more knowledgeable about products and services they are, and the more accessible they make themselves, the better. You need a partner that you can trust to help you grow your business while protecting your brand’s reputation. Payline pairs you with a dedicated customer service agent who takes the time to get to know you and your business. Your agent will remain with you throughout your contract period.
Payline guarantees transparency in pricing and a dedicated customer representative who knows you as more than a number. They stay with you through the equipment setup and offer training to you and your employees about its proper usage. Talk to a payment expert now for more detailed information and a full list of benefits.