Cash flow, marketing strategies, and maintaining good customer engagement are all parts of a business that can sometimes cause headaches, but switching credit card payment processors won’t cause another. It can seem unappealing to upend a settled structure by making a transition to your business; sometimes, change is good.

If you’ve come to the realization with your current credit card payment processor that you’re just not that into them anymore, it’s time to make a change. Payline is ready to help your business get what it needs to operate smoothly, and we’re here to tell you how to make the transition headache-free.

There can be multiple reasons why you decide to switch credit card payment processors, be it that the chemistry with your current provider isn’t right, there is too much friction during transactions, or you’re looking for a lower-cost provider. Whatever the reason, here are some things to check with your current processor before making the change.

Things to Consider Before Switching Credit Card Payment Processors

Current Contract Viability

Is your contract month-to-month or for longer than you thought? Be sure to confirm the length of your current contract before getting started with a new one. If you aren’t sure and can’t find your original contract, contact your current payment processor.

You will also want to check whether that contract is slated for automatic renewal. Keep in regular contact with your current provider, particularly as you start to browse around for a new one, as some providers will auto-renew if not contacted within 30-90 days from the signing date of the original contract.

It’s Not Over ‘Til It’s Over

Even if you stop processing credit cards through your current payment processor, your account is still alive and well. Your account with a processor is not terminated until you call and give official notification. It’s recommended to allow 3 days after you’ve stopped processing to ensure all pending transactions are deposited, then make the call, and ask to be sent physical proof of confirmation. Don’t get stuck paying extra fees just for procrastinating.

Finders Keepers Doesn’t Apply to Equipment

You may have been the one using your POS terminal or plug-in reader, but that doesn’t necessarily make it yours to take with you in your next payment processor relationship. Check to see if those products were leased from another company or given to you free from your provider. If they were free, there’s a good chance that your old provider will want them back. Avoid potential fees for not returning and do an equipment origin check.

Once you’ve gone through the double-check process with your old provider, it’s time to look for new credit card payment processors. Do your due diligence, make a list of why you are in need of a switch and find a payment processor that can fit those needs. Be ready with questions about products, pricing, and equipment installation to ensure that your new relationship is a harmonious one.

Payline understands the stresses of maintaining a business, and we are here to make payment processing a seamless experience for you. Switching to us means switching to a totally transparent processor-to-customer relationship, reasonable rates for services, and products to fit nearly any business need. Don’t just take our word for it though; check out PYMNTS.com for a positive referral, and check out Payline as your new processor.

Switch It Up


This piece was written by Lauren Minning, Content Specialist for Payline.