customer experience

Found 206 Items

Why Did Ticket Sales Fail at Lollapalooza?
March 25, 2015

Social media was blazing with customers claiming their cards were declined during the Lollapalooza ticket sale event. According to the Chicago Tribune,…

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using apple pay
Apple Pay’s First Results Announced
December 23, 2014

Initial Apple Pay results are in and leading independent research brokers are reporting that using Apple Pay may be able to…

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credit card fraud spike
What is Behind the Spike In Credit Card Fraud?
October 14, 2014

Often we ask ourselves if the world is really a more dangerous place than before, or if our perception has changed…

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home depot credit card
What the Home Depot Credit Card Breach is Telling Us
September 16, 2014

When news broke of the Home Depot credit card breach, it felt like we were having déjà vu. Large-scale security breaches…

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manual credit card imprinting
P.F. Chang’s Goes Old School in Security Breach Aftermath
July 8, 2014

P.F. Chang’s continues to use manual credit card imprinting while it investigates the security breach that the national restaurant chain suffered…

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credit card overhaul
All Credit Cards in the US to Undergo a Complete Overhaul in the Next 18 Months
May 15, 2014

The United States will be undergoing a complete credit card overhaul beginning over the next 18 months in order to avoid…

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